The South African Social Security Agency (SASSA) plays a crucial role in supporting millions of citizens through its range of social grants. These include the Older Person’s Grant, Child Support Grant, Disability Grant, and the highly sought-after Social Relief of Distress (SRD) R350 grant. For beneficiaries and applicants alike, the ability to perform a SASSA status check is essential to ensure they remain informed about the progress and standing of their applications or payments.
In this article, we will cover everything you need to know about the SASSA status check process, including the available methods, steps to follow, and tips for resolving common issues.
What Is a SASSA Status Check?
A SASSA status check allows applicants and current beneficiaries to track the progress of their grant applications or verify if payments have been approved, processed, or declined. This tool is especially critical for SRD grant applicants, who must reapply periodically and stay updated with any changes in their application status.
Whether you're a first-time applicant or a returning beneficiary, checking your SASSA status can help you stay in the loop and avoid missing out on critical updates.
Who Needs to Perform a SASSA Status Check?
You should check your SASSA status if you fall into any of the following categories:
You have applied for the SRD R350 grant and want to know if your application was approved.
You’re awaiting payment confirmation or a pay date for any SASSA grant.
Your previous application was declined, and you submitted an appeal.
You want to ensure that your bank details or personal information have been updated correctly.
You are reapplying for the SRD grant due to the requirement to confirm eligibility each cycle.
How to Perform a SASSA Status Check
SASSA provides several user-friendly channels to perform a status check. Below are the most effective and commonly used methods:
1. SASSA Status Check Online (SRD Website)
The most reliable way to check your SRD grant status is via the official SASSA SRD website:
Steps:
Visit https://srd.sassa.gov.za
Scroll down to the section labeled “Check Status”.
Enter your South African ID number and the mobile number you used to apply.
Click Submit.
You will be shown the status for each month you’ve applied.
This method will display your application status (approved, declined, or pending), along with payment dates if applicable.
2. Check Status via WhatsApp
SASSA has introduced a WhatsApp service that allows users to check their SRD status conveniently.
Steps:
Add 082 046 8553 to your WhatsApp contacts.
Send a message saying “STATUS”.
Follow the prompts by providing your ID and phone number.
This is especially useful for users without access to a computer or stable internet connection.
3. Check via SASSA Toll-Free Number
For those who prefer speaking directly to a SASSA representative:
Call the SASSA toll-free number: 0800 60 10 11
Follow the prompts to speak to a consultant.
Provide your ID number and relevant personal information to receive a verbal status update.
4. Check via SMS (Limited Information)
Although SASSA previously supported SMS-based status checks, this service has become limited. Always verify any SMS received directly with the official SASSA site or helpline to avoid scams.
Understanding Your SASSA Status
Once you check your status, you may encounter different messages. Here's what they mean:
Approved: Your application was successful. A pay date will be shown soon.
Pending: Your application is still being reviewed.
Declined: Your application did not meet the criteria. A reason will be displayed (e.g., "alternative income identified").
Reapplication Required: You must reapply for the next payment cycle.
Payment Date: Indicates when funds will be deposited into your account.
Bank Details Pending: Your application is approved, but you must submit or update your banking information.
Common Reasons for Delayed or Declined Applications
There are several reasons why your application may be declined or delayed:
Incorrect personal information (ID number mismatch, wrong phone number)
Bank verification failures
Unverified identity with Home Affairs
Detected income over the SRD threshold (R624)
Duplicate applications
Existing government support received (e.g., UIF, NSFAS)
If you believe the decline was in error, you can submit an appeal.
How to Submit an Appeal
If your SRD application was declined, you have the right to appeal the decision:
Steps:
Enter your ID number and the phone number used in your application.
Receive an OTP on your phone.
Log in and choose the month you want to appeal.
Provide a reason for your appeal and submit.
You must submit the appeal within 30 days of receiving the declined status.
Updating Your Banking Details
To ensure timely payments, your banking information must be correct. Here's how to update:
Visit https://srd.sassa.gov.za
Scroll down to the Banking Details Update section.
Enter your ID number and follow the prompts.
A secure SMS link will be sent to your registered number.
Click the link and enter your new bank details.
Always ensure the bank account is in your name. Payments will not be made to third-party accounts.
Tips for a Smooth SASSA Experience
Keep your contact number and personal information up to date.
Avoid submitting multiple applications.
Regularly check your status—especially during payment cycles.
Be cautious of scam websites or fake social media pages. Always use srd.sassa.gov.za.
Save SASSA’s official WhatsApp number and toll-free helpline for quick access.
Final Thoughts
Performing a SASSA status check is an essential step for anyone relying on social grants in South Africa, particularly the SRD R350 grant. By using official platforms like the SRD website, WhatsApp, or SASSA call center, beneficiaries can stay informed and take immediate action if problems arise.